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Auto insurance terms explained

Insurance Agent

For explanations of policy coverages please go to our What is covered by auto insurance section

Insurance policy terms and conditions are as stated in the actual insurance policy wordings. Nothing stated herein is intended to modify any part of an insurance policy. If you have a specific question of significance to your situation contact your insurance advisor.


In Ontario, an insurance agent is an auto insurance expert who usually represents only 1 insurance company. An insurance agent does not have direct access to the Facility Association. An insurance agent represents the insurer. They ought to provide you with expert advice and the lowest priced auto insurance that is available from the insurer that they represent. This has the advantage that their quote ought to be guaranteed. On going service could be provided by either the agent or a call center which means that you may not speak to the same person each time you call but you are less likely to have to wait to speak to someone. Insurance agents do not represent every insurer.


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